Frequently Asked Questions

Everything you need to know about shopping with MercyMe.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental United States. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for most items. Products must be in their original, unused condition with all packaging intact. Please contact our support team to initiate a return label.

Which payment methods do you accept?

MercyMe accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I track my package in real-time?

Yes! Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey through our carrier's website.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

What should I do if my item arrives damaged?

We apologize for any inconvenience. Please email us at support@mercyme.com within 48 hours of delivery with photos of the damage, and we will arrange a replacement or full refund immediately.